Refund & Cancellation Policy

Last updated 16 September 2026

We prepare to order, so timing matters. Call us as early as you can and we will sort it out.

Cancelling an order

• If we have not started preparing, we cancel it and refund whatever you paid, in full.
• Once we have started preparing, we cannot cancel the order.
• To cancel, call 0956 814 4000 with your order number.

How refunds are paid

• Online payments go back through PayMongo to the same card or e-wallet. Banks usually take a few banking days to show it.
• If you chose Cash on Pickup and cancel before collecting, there is nothing to refund.
• Loyalty points you used on a cancelled order are returned to your account.

Something wrong with your order

• Missing or wrong item: call us the same day with your order number. We replace it or refund that item.
• A problem with the order: tell us the same day. Keep the item if you can, and we will make it right.
• We cannot refund order that has been eaten, except where Philippine consumer law says otherwise.

Orders that are not collected

We hold your order at the counter until closing on the day you chose. Order that is not collected cannot be kept or refunded.

Rider fares

If a rider brings your order, the fare is paid to the courier, not to us. Their own refund rules apply to that fare.

Ask for a refund

Call 0956 814 4000 during opening hours (Mon – Sun: 10:00 AM–10:00 PM), or use the contact form at the bottom of any page. Have your order number ready.